Dawn Wilson

After spending 17 years in the Jacksonville medical industry as a Registered Nurse, Dawn decided to assist her husband with their family business and transitioned to TEC Works as VP of Sales and Marketing in 2011. She has been a critical component of TEC Works' large success in providing Managed I.T. Services to the healthcare industry.

Dawn’s proven track record of meeting sales goals with an emphasis on customer retention has been vital to TEC Works’ growth of 78% in 2012.! Dawn currently maintains an active license as an RN and has earned her Bachelor in Science; Nursing degree from Saint John’s River State College. She serves as a volunteer to the Kaplan College Advisory Committee of Nursing. Dawn also stays very active in the Jacksonville community; lending her time to various non-profit organizations that include being an active Board Member to the Jacksonville Chamber J.I.T.C., Team Development Coordinator for 2012 American Cancer Society’s Relay for Life, American Heart Association Go Red Initiative, and the Donovin Darius Foundation.!

Recent Awards and Recognition!

  • Technology Marketing’s Marketing Genius of the Month, August 2013.
Erick Wilson

Throughout his professional career, Erick Wilson has been described by his peers as is a driven, passionate and dynamic I.T. professional and entrepreneur.

Erick is the President, CEO, and head visionary of TEC Works — Jacksonville’s premiere Managed I.T. Solutions Provider. Defining success as providing nothing less than an exceptional client experience, Erick understood early on that in order for TEC Works to be successful in the eyes of his client-base he had to completely change the flawed corporate business mantra of profits before people. In doing so, Erick essentially found the purpose of why he founded TEC Works in the first place: To provide the best client experience that includes a client’s perception of TEC Works, their interaction with TEC Works, and their recollection of that entire process, from beginning to end, at all touch points.

His efforts have been highly acclaimed and recognized through several awards, including the most recent:

  • MSPmentor Top 100, Small Business Edition – 2014;
  • HEROware's Hero - August 2013;
  • Jacksonville's 904 Magazine’s Tech Innovator and Influencer - 2013; and
  • Jacksonville’s Chamber of Commerce I.T. Council’s Small Business Leader of 2013.
John Byrd

John combines years of customer service experience with technical knowledge to provide a non-intimidating technical atmosphere for clients. Years of working with the public have enabled John to use an empathetic, but methodical, approach when resolving technical issues with customers. This results in a comfortable setting where customers feel they are part of the solution, rather than the problem.

A native of Fernandina Beach, Florida, John obtained his Bachelor of Applied Science; Computer Systems Networking and Telecommunications degree from Florida State College at Jacksonville. He has earned technical certifications from Microsoft, CompTIA, and Cisco Systems.

Certifications:

  • Microsoft Certified Professional
  • Cisco Certified Entry Network Technician
  • CompTIA A+

Education:

  • A.A. — Florida State College at Jacksonville
  • B.A.S. — Florida State College at Jacksonville
Torri Washington

Torri is currently employed as a Systems Administrator at TEC Works in Jacksonville, Florida. He received his Bachelor of Science; Information Systems Security degree from I.T.T. Technical Institute in 2005—which provided the stepping stone he needed to launch his professional career in the Information Technology field. That same year, Torri began a joint venture with Erick Wilson to create an I.T. company that was more than just a few geeks in a smart car.

What Torri brings to TEC Works involves more than working with computers and servers. His efforts are focused on making technology less burdensome for users. When it comes to problem solving, Torri is quick to adopt the users’ perspective in order to define the human side of the administrator’s equation. He understands the value of educating TEC Works’ clients so they feel comfortable (and empowered) with the technology they are using.

Torri is currently pursuing various I.T. certifications to solidify his knowledge and skills.

Rachel Harris